PRIVACY POLICY

 

Effective Date: July 3, 2026

AI Technology Vend LLC ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.tcnvending.us, communicate with us, request quotations, purchase products, or use any of our services. By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

AI Technology Vend LLC is a U.S.-based provider of commercial vending machines, AI Smart Coolers, retail automation solutions, replacement parts, software services, and after-sales support. We serve businesses throughout the United States and selected international markets. If you have any questions regarding this Privacy Policy, you may contact us at:

AI Technology Vend LLC

Email: sales@tcnvending.us

Website: www.tcnvending.us

2. Information We Collect

We may collect different categories of information depending on how you interact with our website.

Personal Information

You may voluntarily provide:

Full Name

Company Name

Email

Address

Phone Number

Country

State

Business Address

Product Interests

Purchase Requirements

Messages submitted through contact forms

Examples include:

Requesting a quotation

Downloading catalogs

Contacting sales

Booking demonstrations

Requesting technical support

Registering product warranties

Business Information

When requesting commercial quotations, we may collect:

Business type

Industry

Number of locations

Intended machine deployment

Estimated purchasing volume

Distribution interest

This information helps us recommend suitable vending solutions.

Technical Information

When visiting our website, we may automatically collect:

IP Address

Browser Type

Device Information

Operating System

Screen Resolution

Referral Source

Pages Visited

Time Spent

Click Behavior

Session Duration

Geographic Region

Language Preference

Cookies & Tracking Technologies

Our website may use:

Cookies

Browser Storage

Pixels

Google Analytics

Google Ads Conversion Tracking

Google Tag Manager

Meta Pixel

Microsoft Clarity (if enabled)

These technologies help us understand website performance and improve user experience.

You may disable cookies through your browser settings at any time.

3. How We Use Your Information

We use your information to:

Respond to inquiries

Prepare quotations

Process product orders

Arrange shipping

Provide customer support

Register warranties

Improve website performance

Personalize your experience

Analyze website traffic

Improve products and services

Send requested catalogs

Schedule product demonstrations

Notify customers about software updates

Prevent fraud

Protect website security

Comply with applicable laws

4. Marketing Communications

With your consent, we may send:

Product updates

Industry news

Promotional offers

Trade show invitations

Product launch announcements

Educational resources

Maintenance reminders

You may unsubscribe at any time by clicking the unsubscribe link in any marketing email or contacting us directly.

5. How We Share Information

We do not sell your personal information.

We may share information with trusted service providers only when necessary, including:

Shipping companies

Payment processors

CRM platforms

Email marketing providers

Cloud hosting providers

Website analytics providers

Technical support providers

These partners are required to protect your information.

6. International Data Transfers

Because AI Technology Vend serves customers worldwide, your information may be transferred to servers or service providers located outside your country.

We take reasonable measures to ensure appropriate protection of personal information during such transfers.

7. Data Security

We implement commercially reasonable security measures including:

SSL encryption

Secure servers

Firewall protection

Access controls

Password protection

Routine monitoring

Limited employee access

Although no method of transmission over the Internet is completely secure, we strive to protect your information using industry best practices.

8. Data Retention

We retain personal information only as long as necessary to:

Provide requested services

Complete transactions

Maintain warranty records

Fulfill legal obligations

Resolve disputes

Enforce agreements

When information is no longer required, it will be securely deleted or anonymized.

9. Your Privacy Rights

Depending on your location, you may have the right to:

Access your personal information

Correct inaccurate information

Request deletion of your information

Restrict certain processing activities

Withdraw consent

Request data portability

Object to certain marketing communications

To exercise these rights, please contact us at:

sales@aitvend.com

10. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have additional rights under applicable California privacy laws, including:

Right to Know

Right to Delete

Right to Correct

Right to Opt-Out of certain data sharing

Right to Non-Discrimination

AI Technology Vend does not sell personal information as defined under the California Consumer Privacy Act.

California residents may contact us to submit privacy requests.

11. Cookies Policy

Cookies help us:

Remember your preferences

Improve website speed

Analyze visitor behavior

Measure advertising effectiveness

Enhance website functionality

You may control cookie preferences through your browser.

Disabling cookies may affect certain website features.

12. Third-Party Services

Our website may integrate services provided by third parties, including:

Google Analytics

Google Ads

Google Maps

YouTube

Meta (Facebook)

LinkedIn

WhatsApp

These third-party providers maintain their own privacy policies.

We encourage users to review their policies before using those services.

13. External Links

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites.

14. Children's Privacy

AI Technology Vend's products and services are intended for business customers.

Our website is not directed toward children under 13 years of age.

We do not knowingly collect personal information from children.

15. Product Warranty Information

If you register product warranties or submit service requests, we may collect:

Machine serial numbers

Installation information

Service history

Purchase information Maintenance records This information is used solely for warranty administration and customer support.

16. Technical Support Communications

When contacting our technical support team, we may retain:

Email communications

Support tickets

Diagnostic information

Photos submitted by customers

Video recordings voluntarily provided for troubleshooting

These records help improve support quality.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes become effective immediately upon publication on this page.

The "Effective Date" at the top of this document will always indicate the latest revision.

We encourage users to review this page periodically.

18. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.

AI Technology Vend LLC

Email: sales@tcnvending.us

Website: www.tcnvending.us

Business Hours: Monday – Friday 9:00 AM – 5:00 PM (Pacific Time)